FAQs & Troubleshooting
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211 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Does NC-2200w work with Windows Vista?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 6Delete print jobs from the print queue.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15The printer status is Offline or Paused.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17How to identify your Operating System (OS).
- 18Cannot print after a Windows 10 update (June 2020)
- 19Change or delete a Group stored at a One Touch/Speed Dial.
- 20What is a "Generic PCL Driver"?
- 21How do I install additional memory?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What does "MACHINE ERROR XX" mean?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25I'm using Macintosh®. What are the settings in the Scanner window used for?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33Can I print from DOS applications?
- 34What can happen if the wrong paper is used in your machine.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I cannot print from my computer via USB.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39The paper is skewed when it's printed.
- 40What is Distinctive Ring and how do I program it?
- 41Why doesn't the machine answer when receiving a call?
- 42My FAX/MFC will not Dial. Why?
- 43What is the BRAdmin Professional software used for?
- 44I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 45Pre-Required Procedures (Linux)
- 46The machine does not print anything.
- 47My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Change the printer driver settings (Windows/macOS)
- 50Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?