FAQs & Troubleshooting
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364 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Spots are printed at 75mm.
- 6Printouts have wrinkles.
- 7Duplex (two-sided) scan
- 8Color around the edge of printing is incorrect.
- 9What is Brother iPrint&Scan?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Can I use voice mail on the same line as my Brother machine?
- 14How do I turn off/on the Toner Save Mode?
- 15White spots or hollow print appears.
- 16Vertical colored streaks or bands appear on the page.
- 17Nothing is printed on the page or some colors are missing.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Scan and save a document in PDF format (Scan to File)
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24Colored lines appear across the page.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26What driver package format is supported by my Linux distribution?
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Pre-Required Procedures (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35The image is ghosted.
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Protect your Brother machine against unauthorised access over the network
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39Can I print from or scan to Android™ Smartphone?
- 40I am asked to enter a password when starting the Remote Setup application. What is the password?
- 41What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Printouts have toner scatter or toner stain.
- 44White lines or bands or ribbing appear across the page.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 47How can I prevent public access to certain features on my Brother machine?
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.