FAQs & Troubleshooting
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370 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Replace WT Box
- 10Jam Rear
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Jam Tray 1 / Jam Tray 2
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Curled or wavy
- 16Jam Inside
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18What is Brother iPrint&Scan?
- 19Replace Parts
- 20Size Error DX
- 21Replace Belt
- 22Toner scatter or toner stain
- 23How to identify your Operating System (OS).
- 24Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Jam Duplex
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 30Can I print from or scan to Android™ Smartphone?
- 31Print both sides of paper or a booklet automatically
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33Wrinkle
- 34What driver package format is supported by my Linux distribution?
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 38How do I know which receive mode to select?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Belt End Soon
- 41Color misregistration
- 42Jam MP Tray
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44Colored streaks or bands down the page
- 45Delete print jobs from the print queue.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Scan Unable xx
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.