FAQs & Troubleshooting
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369 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Jam Tray 1 / Jam Tray 2
- 4What driver package format is supported by my Linux distribution?
- 5Can I use voice mail on the same line as my Brother machine?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8What is Brother iPrint&Scan?
- 9Curled or wavy
- 10Wrinkle
- 11Document Jam
- 12Reset the network settings to the factory default (video instructions available)
- 13Can I print from or scan to Android™ Smartphone?
- 14Set the Brother machine to prevent public access to certain features
- 15Color misregistration
- 16Toner scatter or toner stain
- 17Jam Inside
- 18White spots or hollow print
- 19Setup and use Brother PC-FAX receiving
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25The printer status is Offline or Paused.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Print both sides of paper or a booklet automatically
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32Carry out calibration to improve the color density
- 33Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Offset image
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Jam Duplex
- 39Jam Rear
- 40Jam MP Tray
- 41White streaks or bands down the page
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47How to identify your Operating System (OS).
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)