FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from or scan to Android™ Smartphone?
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14The printer status is Offline or Paused.
- 15Spots are printed at 75mm.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21I'm using Macintosh. What is the PreScan option used for?
- 22I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24What can happen if the wrong paper is used in your machine.
- 25How do I install additional memory?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28Tips for copy/scanning and preventing document jams
- 29Scan and save a document in PDF format (Scan to File)
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33How do I turn off/on the Toner Save Mode?
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37How do I replace the waste toner box?
- 38Printouts have wrinkles.
- 39Can I print from DOS applications?
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42How to identify your Operating System (OS).
- 43When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45What kind of memory can I use?
- 46Replace the drum unit.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.