FAQs & Troubleshooting
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339 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10White streaks or bands appear down the page.
- 11Printouts have wrinkles.
- 12Can I use voice mail on the same line as my Brother machine?
- 13Color around the edge of printing is incorrect.
- 14What driver package format is supported by my Linux distribution?
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Pre-Required Procedures (Linux)
- 18Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 19Can I print from DOS applications?
- 20The image is ghosted.
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23What is Distinctive Ring and how do I program it?
- 24Tips for copy/scanning and preventing document jams
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26White spots or hollow print appears.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Scan and save a document in PDF format (Scan to File)
- 30Colored lines appear across the page.
- 31Colors are light or unclear on the whole page.
- 32How do I turn off/on the Toner Save Mode?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Nothing is printed on the page or some colors are missing.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Cannot print after a Windows 10 update (June 2020)
- 39Protect your Brother machine against unauthorised access over the network
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43The printer status is Offline or Paused.
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47What kind of memory can I use?
- 48Spots are printed at 75mm.
- 49White lines or bands or ribbing appear across the page.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.