FAQs & Troubleshooting
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339 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Printouts have wrinkles.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Color around the edge of printing is incorrect.
- 12How do I clear vertical lines or streaks that appear in the copies I made?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15How do I turn off/on the Toner Save Mode?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Adjust color settings by using the custom setting in the printer driver
- 18Printouts have toner scatter or toner stain.
- 19Colors are light or unclear on the whole page.
- 20Delete print jobs from the print queue.
- 21Change the printer driver settings (Windows/macOS)
- 22Can I transfer faxes to the PC when my machine has a mechanical problem?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Replace the drum unit.
- 29How do I install additional memory?
- 30White spots or hollow print appears.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 44What is Distinctive Ring and how do I program it?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46How do I install the Optional Tray Unit?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 49Tips for copy/scanning and preventing document jams
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)