FAQs & Troubleshooting
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338 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Printouts have wrinkles.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14The printer status is Offline or Paused.
- 15How do I install additional memory?
- 16Tips for copy/scanning and preventing document jams
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21How do I install the Optional Tray Unit?
- 22What driver package format is supported by my Linux distribution?
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24Color around the edge of printing is incorrect.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Can I use AirPrint with my Brother machine?
- 27Can I set my Brother machine to forward the faxes I receive to another location?
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29What kind of memory can I use?
- 30What is the BRAdmin Professional software used for?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Pre-Required Procedures (Linux)
- 34I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35Spots are printed at 75mm.
- 36White streaks or bands appear down the page.
- 37Vertical colored streaks or bands appear on the page.
- 38Delete print jobs from the print queue.
- 39Can I print on transparencies e.g. for overhead projectors?
- 40Change the printer driver settings (Windows/macOS)
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Is my Brother machine compatible with Windows Vista?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49White lines or bands or ribbing appear across the page.
- 50Can I use non-Brother or third party supplies with the Brother machine?