FAQs & Troubleshooting
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311 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What driver package format is supported by my Linux distribution?
- 7What is Brother iPrint&Scan?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Can I print from or scan to Android™ Smartphone?
- 12Load paper in the paper tray
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 16Delete print jobs from the print queue.
- 17Use voice mail on the same line as my Brother machine.
- 18Replace WT (waste toner) Box
- 19Jam 2-sided
- 20Why doesn't the machine answer when receiving a call?
- 21Replace Drum
- 22Reset the network settings to the factory default.
- 23Add your Brother machine with AirPrint (macOS)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26What is AirPrint?
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Adjust the copy density and contrast
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Set up your Brother machine on a wireless network.
- 31Adjust color settings by using the custom setting in the printer driver
- 32The printer status is Offline or Paused.
- 33Color misregistration
- 34Replace Belt
- 35Jam Tray 1 or Jam Tray
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Configure a cover page for PC-FAX.
- 39My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 40What is the BRAdmin Professional software used for?
- 41Print on both sides of the paper (2-sided/duplex Printing).
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Printing/ Scanning with a mobile device
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)