FAQs & Troubleshooting
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308 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Curled or wavy
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Replace Drum
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The printer status is Offline or Paused.
- 13Replace WT (waste toner) Box
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Wrinkle
- 19Replace Belt
- 20Easy Scan to E-mail
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Uneven density appears periodically across the page
- 24Jam Rear
- 25Jam Inside
- 26White streaks or bands down the page
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Configure and use the Scan to FTP feature
- 29Cover is Open
- 30Jam Manual Feed
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Can I print from or scan to Android™ Smartphone?
- 35Adjust the copy density and contrast
- 36What can happen if the wrong paper is used in your machine.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Replace PF Kit xx
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Log Access Error
- 41Configure and use the Scan to Network feature (For Windows)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Reset the network settings to the factory default.
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Configure and use the Scan to E-mail Server feature.
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Print both sides of paper or a booklet automatically