FAQs & Troubleshooting
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186 Results
- 1Pre-Required Procedures (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5Functions supported in the Windows 7 built-in drivers
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Can I print from or scan to Android™ Smartphone?
- 15Does NC-2200w work with Windows Vista?
- 16The machine does not print anything.
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18Cannot print after a Windows 10 update (June 2020)
- 19The printer status is Offline or Paused.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How can I clear the "PAPER JAM" error message?
- 22What driver package format is supported by my Linux distribution?
- 23Delete print jobs from the print queue.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31What is a "Generic PCL Driver"?
- 32What can happen if the wrong paper is used in your machine.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Do I need a telephone line to send and receive faxes with my Brother machine?
- 40Change the printer driver settings (Windows/macOS)
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 45I'm using Macintosh. What is the PreScan option used for?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Command List of brscan. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Open the Control Panel (For Windows)
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)