FAQs & Troubleshooting
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174 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Delete print jobs from the print queue.
- 11The printer status is Offline or Paused.
- 12Functions supported in the Windows 7 built-in drivers
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Check the IP addresses of your PC and the Brother machine
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19What is a "Generic PCL Driver"?
- 20I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 23Windows 10 Support Information
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28Does NC-2200w work with Windows Vista?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30What is the Network Shared printing?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33How can I clear the "PAPER JAM" error message?
- 34What can happen if the wrong paper is used in your machine.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Pre-Required Procedures (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 46The machine does not print anything.
- 47The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 48I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 50When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?