FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I keep getting the error message "Authenticate Err (Authentication error)".
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Load paper in the paper tray
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Document Jam
- 13Replace Belt
- 14Adjust color settings by using the custom setting in the printer driver
- 15Jam Tray 1 or Jam Tray
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Replace WT (waste toner) Box
- 18Jam 2-sided
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Set the Brother machine to prevent public access to certain features
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Color misregistration
- 23Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 24Jam Inside
- 25Change the printer driver settings (Windows/macOS)
- 26The color of your printouts is not what you expected
- 27Curled or wavy
- 28Confirm that a FAX I sent was received correctly.
- 29Print on both sides of the paper (2-sided/duplex Printing).
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32Toner scatter or toner stain
- 33Jam Rear
- 34Nothing is printed on the page
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Delete print jobs from the print queue.
- 37Jam Manual Feed
- 38Configure and use the Scan to Network feature (For Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Configure a cover page for PC-FAX.
- 41Replace PF Kit xx
- 42The printer status is Offline or Paused.
- 43Smudges on printed pages (Poor fixing)
- 44Ghost
- 45Print both sides of paper or a booklet automatically
- 46The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 47Print on envelopes, labels or thick paper from the Manual feed slot
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".