FAQs & Troubleshooting
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323 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The toner does not fix to paper well. (Poor fixing)
- 3Printouts are curled or wavy.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The printer status is Offline or Paused.
- 6Printouts have wrinkles.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Turn the Toner Save Mode on or off.
- 14Scan and save a document in PDF format (Scan to File)
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Change the printer driver settings (Windows/macOS)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23What is Brother iPrint&Scan?
- 24Can I use AirPrint with my Brother machine?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 27Toner Low
- 28What is the recommended paper?
- 29Print on envelopes, labels or thick paper from the Manual feed slot
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31Delete print jobs from the print queue.
- 32Can I print on transparencies e.g. for overhead projectors?
- 33Belt End Soon
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Drum Error (Drum!)
- 36Printouts (envelope, cardboard) have creases.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43Print on plain paper or bond paper from the Manual feed slot
- 44Can I print from or scan to Android™ Smartphone?
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 47How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 48Drums End Soon/ Drum End Soon(X)
- 49Jam Rear
- 50Jam Inside