FAQs & Troubleshooting
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335 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 7Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 8Wrinkles or creases
- 9White lines down the page
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12Black toner marks across the page
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14How do I make my copied images lighter or darker?
- 15How to load numbered checks or forms in the paper tray?
- 16Black lines down the page
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22What is the BRAdmin Professional software used for?
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Transfer faxes to the PC when my machine has a mechanical problem
- 30White spots or black spots at 3.7 in. (94 mm) intervals
- 31Toner specks
- 32Line across the page
- 33Ghost
- 34Hollow print
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I keep getting the error message "Authenticate Err (Authentication error)".
- 37The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 38How do I make my copied images look sharper and more vivid?
- 39When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 40Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Gray background
- 45Faint
- 46All black
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50"Offline" appears on the Status Monitor.