FAQs & Troubleshooting
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225 Results
- 1The printer status is Offline or Paused.
- 2Change the printer driver settings (Windows/macOS)
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4Can I print from or scan to Android™ Smartphone?
- 5The paper is skewed when it's printed.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How do I factory reset the print server?
- 10Delete print jobs from the print queue.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16How to identify your Operating System (OS).
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Cannot print after a Windows 10 update (June 2020)
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23How do I improve the copy or fax quality?
- 24I'm using Macintosh®. What are the settings in the Scanner window used for?
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26Delete a network scanner entry. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 29How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35I can receive a fax, but cannot receive a telephone call.
- 36Scan a document from the Windows Vista Photo Gallery
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 41Uninstall the scanner driver. (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Verify the Brother machine connected to the Wired Network (For Windows)
- 45Discover the MAC address of the Brother network card
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I am sharing my Brother machine. I can print but cannot scan.
- 48I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 49Scan a document in Windows 8 and Windows 10.
- 50Why does the LCD of my machine display "CHANGE DRUM SOON"?