FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Does NC-2200w work with Windows Vista?
- 6Pre-Required Procedures (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10Print the Network Configuration page
- 11The printer status is Offline or Paused.
- 12How do I improve the copy or fax quality?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Why doesn't the machine answer when receiving a call?
- 15How do I factory reset the print server?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 21How to identify your Operating System (OS).
- 22I cannot print from my computer via USB.
- 23I can print but cannot scan via network. (For Windows)
- 24Functions supported in the Windows 7 built-in drivers
- 25How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31How do I install the Optional Tray Module?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Print command (LPR) (Linux)
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I cannot print from my computer via network. (For Windows)
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45I can print but cannot scan via network. (For Macintosh)
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.