FAQs & Troubleshooting
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291 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 6How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 7What can happen if the wrong paper is used in your machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 10How do I improve the copy or fax quality?
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Pre-Required Procedures (Linux)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I am asked to enter a password when starting the Remote Setup application. What is the password?
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21Change the printer driver settings (Windows/macOS)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31How do I factory reset the print server?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35How to identify your Operating System (OS).
- 36How many copies can I make when I sort multiple copies using the ADF?
- 37How do I print an envelope from my computer?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Protect your Brother machine against unauthorised access over the network
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44The paper is skewed when it's printed.
- 45Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 46When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 47Large characters are printed incorrectly. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Uninstall printer drivers (Linux)
- 50Use the Universal Printer Driver for PCL