FAQs & Troubleshooting
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223 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2How do I improve the copy or fax quality?
- 3How do I factory reset the print server?
- 4How do I install additional memory?
- 5Delete print jobs from the print queue.
- 6Functions supported in the Windows 7 built-in drivers
- 7Does NC-2200w work with Windows Vista?
- 8Why doesn't the machine answer when receiving a call?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Print the Network Configuration page
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13Can I confirm that the FAX was sent correctly?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from or scan to Android™ Smartphone?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18The paper is skewed when it's printed.
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20What is a "Generic PCL Driver"?
- 21Can I print from DOS applications?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23How do I install the Optional Tray Module?
- 24How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Cannot print after a Windows 10 update (June 2020)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34I can print but cannot scan via network. (For Macintosh)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I'm using Macintosh®. What are the settings in the Scanner window used for?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)