FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3How do I know which side up my photo paper should be in the tray?
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I load envelopes into my machine?
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Protect your Brother machine against unauthorised access over the network
- 17Can I use AirPrint with my Brother machine?
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19Can I use voice mail on the same line as my Brother machine?
- 20Paper Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Delete print jobs from the print queue.
- 23I cannot remove red-eye.
- 24Where is the USB port on the machine?
- 25How many times will my Brother machine automatically redial a busy number?
- 26The printer status is Offline or Paused.
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 29Can third party ink be used to refill the ink cartridges?
- 30When I print, the pages are smudged with ink. What should I do?
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35How do I factory reset the network settings?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37What driver package format is supported by my Linux distribution?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Discover the MAC address of the Brother network card
- 42Change the printer driver settings (Windows/macOS)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why doesn't the machine answer when receiving a call?
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)