FAQs & Troubleshooting
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287 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I use voice mail on the same line as my Brother machine?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Cannot print after a Windows 10 update (June 2020)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 19How can I prevent public access to certain features on my Brother machine?
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I am asked to enter a password when starting the Remote Setup application. What is the password?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Protect your Brother machine against unauthorised access over the network
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25What is Brother iPrint&Scan?
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The printer status is Offline or Paused.
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 32How do I clean the drum unit?
- 33What driver package format is supported by my Linux distribution?
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 39Can I confirm that the FAX was sent correctly?
- 40Configure and use the Scan Key Tool (Linux)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 46The paper is skewed when it's printed.
- 47Make copies using my Brother machine.
- 48Transfer faxes to the PC when my machine has a mechanical problem
- 49What is a "Generic PCL Driver"?
- 50What is the recommended paper?