FAQs & Troubleshooting
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296 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load envelopes, labels, or thick paper into the manual feed slot.
- 3Scan and save a document in PDF format (Scan to File)
- 4Load paper.
- 5What driver package format is supported by my Linux distribution?
- 6The printer status is Offline or Paused.
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How do I load legal size paper in the paper tray?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Change the printer driver settings (Windows/macOS)
- 13Delete print jobs from the print queue.
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20How can I change the print resolution?
- 21How to identify your Operating System (OS).
- 22I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What are the recommended specifications for the paper I should use on my product?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26Protect your Brother machine against unauthorised access over the network
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Does NC-2200w work with Windows Vista?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30What is Distinctive Ring and how do I program it?
- 31How do I disable the APIPA protocol?
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 34"Paper Jam Tray" error appears on the LCD. What should I do?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37How do I know the current network configuration?
- 38How do I know the current network configuration?
- 39I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43Printing on thick paper or transparencies.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45What is the BRAdmin Professional software used for?
- 46Configure scan settings without administrator privileges (Linux)
- 47Uninstall the drivers (Windows)
- 48Replace the toner cartridge
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot save a file downloaded from the Brother support website (For Windows)
