FAQs & Troubleshooting
![]() |
Popular |
317 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Page skewed
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Curled or wavy
- 10JAM DUPLEX
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12Wrinkles or creases
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15JAM TRAY 1
- 16Replace Toner
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Curled
- 19How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 20Turn the Toner Save mode on or off
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Transfer faxes to the PC when my machine has a mechanical problem
- 24Pre-Required Procedures (Linux)
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Can I use voice mail on the same line as my Brother machine?
- 27Poor fixing
- 28Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 29White spots or black spots at 94 mm (3.7 in.) intervals
- 30I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 31What driver package format is supported by my Linux distribution?
- 32The printer status is Offline or Paused.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Document Jam
- 35Jam Rear
- 36JAM INSIDE
- 37White lines, bands or ribbing across the page
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Curled (video instructions available)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Black lines down the page
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)