FAQs & Troubleshooting
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317 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Curled
- 7JAM DUPLEX
- 8Protect your Brother machine against unauthorised access over the network
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 14No Paper
- 15Curled (video instructions available)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Jam Rear
- 19JAM INSIDE
- 20All black
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23What is Brother iPrint&Scan?
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Change the printer driver settings (Windows/macOS)
- 29Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 30What kind of paper can I use?
- 31Page skewed
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Check Connection
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Open the "Scanners and Cameras" and Properties.
- 40How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42JAM TRAY 1
- 43What is the recommended paper?
- 44Ghost
- 45Hollow print
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Combine multiple scanned documents into a single file with PaperPort™