FAQs & Troubleshooting
 |
Popular |
225 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5How do I clean white or black spots on printed documents?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from or scan to Android™ Smartphone?
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14The printer status is Offline or Paused.
- 15Transfer faxes to the PC when my machine has a mechanical problem
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Delete print jobs from the print queue.
- 18The paper is skewed when it's printed.
- 19Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 20Can I use voice mail on the same line as my Brother machine?
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What is the recommended paper?
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Change the printer driver settings (Windows/macOS)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 32What is Distinctive Ring and how do I program it?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38I am using Windows. When I print a document, the printed page is blank. What should I do?
- 39Can I confirm that the FAX was sent correctly?
- 40"Offline" appears on the Status Monitor.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Open the "Scanners and Cameras" and Properties.
- 44Can I use AirPrint with my Brother machine?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50I cannot find some option in the Printing preferences. (For Windows)
