FAQs & Troubleshooting
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263 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What driver package format is supported by my Linux distribution?
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I use voice mail on the same line as my Brother machine?
- 7How do I adjust my Brother machine's Sleep Mode setting?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer status is Offline or Paused.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12How do I clean white or black spots on printed documents?
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Can I use AirPrint with my Brother machine?
- 16How to identify your Operating System (OS).
- 17I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 18Change the printer driver settings (Windows/macOS)
- 19Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 20The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27How do I make my faxed documents lighter or darker? (Fax Contrast)
- 28How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 29I can print but cannot scan via network. (For Windows)
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Delete print jobs from the print queue.
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Cancel a fax that is currently being sent from my Brother machine.
- 37Configure a cover page for PC-FAX.
- 38I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41What is Distinctive Ring and how do I program it?
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 44Check the firmware version.
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46What is the Network Shared printing?
- 47Send a PC-FAX
- 48What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49My Brother machine misfeeds paper.
- 50How do I know the current network configuration?