FAQs & Troubleshooting
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306 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Pre-Required Procedures (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Check Connection
- 8Curled (video instructions available)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11What driver package format is supported by my Linux distribution?
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Curled
- 16JAM TRAY 1
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Can I print from or scan to Android™ Smartphone?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Can I use AirPrint with my Brother machine?
- 21Jam Rear
- 22REPLACE DRUM
- 23Turn the Toner Save mode on or off
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Protect your Brother machine against unauthorised access over the network
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Curled or wavy
- 29What is the recommended paper?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Black toner marks across the page
- 33White lines down the page
- 34White lines across the page
- 35Ghost
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38How to identify your Operating System (OS).
- 39I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 40I cannot start ControlCenter4.
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Print Unable
- 46The printer status is Offline or Paused.
- 47My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 48Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 49What kind of paper can I use?
- 50JAM INSIDE
