FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3REPLACE DRUM
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7JAM INSIDE
- 8Setup and use Brother PC-FAX receiving
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I cannot start ControlCenter4.
- 13Curled (video instructions available)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15Wrinkles or creases
- 16Replace Toner
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Can I use voice mail on the same line as my Brother machine?
- 23Document Jam
- 24JAM TRAY 1
- 25Turn the Toner Save mode on or off
- 26All black
- 27What is Brother iPrint&Scan?
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Can I print from or scan to Android™ Smartphone?
- 31I am asked to enter a password when starting the Remote Setup application. What is the password?
- 32No Paper
- 33Cover is Open
- 34Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Confirm that a FAX I sent was received correctly
- 37Page skewed
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39The printer status is Offline or Paused.
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41Jam Rear
- 42Gray background
- 43Ghost
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45MANUAL FEED
- 46I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 47What is Distinctive Ring and how do I program it?
- 48Reset the network settings to the factory default (video instructions available)
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50Clean the drum unit