FAQs & Troubleshooting
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252 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4JAM INSIDE
- 5Page skewed
- 6Cover is Open
- 7Jam Rear
- 8Ghost
- 9White lines, bands or ribbing across the page
- 10How to identify your Operating System (OS).
- 11Curled or wavy
- 12Can I use voice mail on the same line as my Brother machine?
- 13Gray background
- 14Delete print jobs from the print queue.
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16Print Unable
- 17Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 18Out of Memory
- 19Print on envelopes, labels, or thick paper from the manual feed slot.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Toner Low or Prepare New Toner Cartridge
- 24Transfer faxes to the PC when my machine has a mechanical problem
- 25How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 26What is the recommended paper?
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29NO TONER
- 30No Paper
- 31Curled (video instructions available)
- 32Poor fixing
- 33Document Jam
- 34White lines down the page
- 35REPLACE DRUM
- 36Turn the Toner Save mode on or off
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Scan Unable
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Curled
- 44Store numbers on my Brother machine for easy dialing from the control panel.
- 45What kind of paper can I use?
- 46Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Can I use AirPrint with my Brother machine?
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).