FAQs & Troubleshooting
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251 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled (video instructions available)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5REPLACE DRUM
- 6Cover is Open
- 7What driver package format is supported by my Linux distribution?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Curled
- 12Replace Toner
- 13Check Connection
- 14Change the printer driver settings (Windows/macOS)
- 15Pre-Required Procedures (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Can I print from or scan to Android™ Smartphone?
- 19Delete print jobs from the print queue.
- 20How to identify your Operating System (OS).
- 21Wrinkles or creases
- 22Page skewed
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 25JAM INSIDE
- 26JAM TRAY 1
- 27Lines across the page
- 28White lines across the page
- 29I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 30What is Toner Continue Mode?
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Print Unable
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35CARTRIDGE ERROR
- 36Jam Rear
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38What is the recommended paper?
- 39Print on envelopes, labels, or thick paper from the manual feed slot.
- 40Ghost
- 41Black lines down the page
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47TONER ENDED
- 48The printer status is Offline or Paused.
- 49Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)