FAQs & Troubleshooting
![]() |
Popular |
226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I clean white or black spots on printed documents?
- 3Delete print jobs from the print queue.
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6What is the recommended paper?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Cancel a fax that is currently being sent from my Brother machine.
- 9I am using Windows. When I print a document, the printed page is blank. What should I do?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Cancel a fax job waiting in my Brother machine's memory.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22How do I clean the corona wire?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 25How to identify your Operating System (OS).
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Change the printer driver settings (Windows/macOS)
- 29The paper is skewed when it's printed.
- 30What is Distinctive Ring and how do I program it?
- 31Why doesn't the machine answer when receiving a call?
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33How do I clean the drum unit?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39What is the difference between the toner cartridge and the drum unit?
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Configure a cover page for PC-FAX.
- 43When I scan a document using ControlCenter, the scanned file size is too big.
- 44How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 45The printer status is Offline or Paused.
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48Is my Brother machine compatible with Windows Vista?
- 49Scan a document from a Windows Vista application
- 50Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem