FAQs & Troubleshooting
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278 Results
- 1The printer status is Offline or Paused.
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 7What is Distinctive Ring and how do I program it?
- 8I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 9How do I load legal size paper in the paper tray?
- 10Does NC-2200w work with Windows Vista?
- 11The paper is skewed when it's printed.
- 12Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15Can I transfer faxes in the MFC's memory to the PC?
- 16How do I clean white or black spots on printed documents?
- 17I'm using Macintosh®. What are the settings in the Scanner window used for?
- 18I cannot print from my computer via network. (For Macintosh)
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Why doesn't the machine answer when receiving a call?
- 21What driver package format is supported by my Linux distribution?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25How can I improve poor print quality ?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28How to identify your Operating System (OS).
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 34My FAX/MFC will not Dial. Why?
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37My Brother machine misfeeds paper.
- 38How do I clean the laser scanner window?
- 39Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 40How do I print the received faxes that are stored in memory? (Fax Storage)
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Pre-Required Procedures (Linux)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Change the quality of the faxes I send (Fax Resolution).
- 47Stop my Brother machine from automatically redialing a busy number.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Change the printer driver settings (Windows/macOS)
- 50When I scan a document using ControlCenter, the scanned file size is too big.