FAQs & Troubleshooting
![]() |
Popular |
350 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Ink
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10How do I adjust my Brother machine's tray use for copying and faxing?
- 11One or more of my colors are not printing (blank). What can I do?
- 12What is Brother iPrint&Scan?
- 13Pre-Required Procedures (Linux)
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18How do I know which side up my photo paper should be in the tray?
- 19The printer status is Offline or Paused.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 24How do I load paper in paper tray#2?
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Is my Brother machine compatible with Windows Vista?
- 29Where is the USB port on the machine?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35When I print, the pages are smudged with ink. What should I do?
- 36How do I factory reset the network settings?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40Enable the Brother machine's network interface.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44Discover the MAC address of the Brother network card
- 45How many times will my Brother machine automatically redial a busy number?
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 49I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 50Can I connect to the Active Directory server using the LDAP feature?