FAQs & Troubleshooting
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304 Results
- 1How do I load paper?
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I know which side up my photo paper should be in the tray?
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8Which E-mail packages are compatible with ControlCenter3?
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16One or more of my colors are not printing (blank). What can I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20How to identify your Operating System (OS).
- 21What is the BRAdmin Professional software used for?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Can I use voice mail on the same line as my Brother machine?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26Change the user interface of ControlCenter3
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29How many times will my Brother machine automatically redial a number?
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Delete print jobs from the print queue.
- 36Configure a cover page for PC-FAX.
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38How do I know the current network configuration?
- 39I cannot make borderless prints.
- 40Set up an outgoing message for Fax/Tel Mode.
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42Change the printer driver settings (Windows/macOS)
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44How do I set a password on my Brother network card?
- 45Can third party ink be used to refill the ink cartridges?
- 46What kind of Media Adapter can I use?
- 47Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 48I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)