FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print a report that will show all of my Speed Dial and Group numbers?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6When I print, the pages are smudged with ink. What should I do?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Set up an outgoing message for Fax/Tel Mode.
- 11Configure a cover page for PC-FAX.
- 12I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Protect your Brother machine against unauthorised access over the network
- 19Discover the MAC address of the Brother network card
- 20Can I set my Brother machine to forward the faxes I receive to another location?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28What is the BRAdmin Professional software used for?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31What is Distinctive Ring and how do I program it?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33Can I confirm that the FAX was sent correctly?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35The printer status is Offline or Paused.
- 36Scan and save a document in PDF format (Scan to File)
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Delete print jobs from the print queue.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 45What kind of Media Adapter can I use?
- 46What driver package format is supported by my Linux distribution?
- 47Pre-Required Procedures (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50How many times will my Brother machine automatically redial a number?