FAQs & Troubleshooting
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281 Results
- 1Does NC-2200w work with Windows Vista?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5When I print, the pages are smudged with ink. What should I do?
- 6How do I factory reset the print server?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Functions supported in the Windows 7 built-in drivers
- 9I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10How do I know the current network configuration?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Pre-Required Procedures (Linux)
- 19Can I print from or scan to Android™ Smartphone?
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22Can I use voice mail on the same line as my Brother machine?
- 23Delete print jobs from the print queue.
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 32One or more of my colors are not printing (blank). What can I do?
- 33I am having issues with the paper feed. What can I do?
- 34The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 35I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38I cannot receive a color fax. Why?
- 39How do I print on an envelope?
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Can I confirm that the FAX was sent correctly?