FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Load paper in the paper tray
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8When I print, the pages are smudged with ink. What should I do?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Replace Ink
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18What driver package format is supported by my Linux distribution?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What is Brother iPrint&Scan?
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26How do I know which side up my photo paper should be in the tray?
- 27Can I use voice mail on the same line as my Brother machine?
- 28One or more of my colors are not printing (blank). What can I do?
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The printer status is Offline or Paused.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Paper Jam
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45How do I load envelopes into my machine?
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48Preview the faxes I receive before I print them.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.