FAQs & Troubleshooting
Popular |
328 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5Can I use voice mail on the same line as my Brother machine?
- 6What is Brother iPrint&Scan?
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I know which side up my photo paper should be in the tray?
- 9One or more of my colors are not printing (blank). What can I do?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14How do I load envelopes into my machine?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot make borderless prints.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Replace Ink
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21What driver package format is supported by my Linux distribution?
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24Paper Jam
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 28The printer status is Offline or Paused.
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30When I print, the pages are smudged with ink. What should I do?
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32The keys on the control panel do not respond.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Can I print from or scan to Android™ Smartphone?
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I am asked to enter a password when starting the Remote Setup application. What is the password?
- 37What is Distinctive Ring and how do I program it?
- 38Pre-Required Procedures (Linux)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Configure a cover page for PC-FAX.
- 45Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 46When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 47I'm using Windows XP. I cannot scan with the USB cable.
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Can I use AirPrint with my Brother machine?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.