FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3I cannot make borderless prints.
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9How do I load paper in paper tray#2?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12One or more of my colors are not printing (blank). What can I do?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14What kind of Media Adapter can I use?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Pre-Required Procedures (Linux)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Can I program my Brother machine to forward the faxes I receive to another location?
- 21How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 22What is Distinctive Ring and how do I program it?
- 23Can I confirm that the FAX was sent correctly?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26How do I clear Machine Error 46?
- 27When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Can I print from or scan to Android™ Smartphone?
- 33How do I know which side up my photo paper should be in the tray?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45What is the BRAdmin Professional software used for?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I cannot print from my computer via USB.
- 48Check the IP addresses of your PC and the Brother machine
- 49How to identify your Operating System (OS).
- 50Change the printer driver settings (Windows/macOS)