FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6When I print, the pages are smudged with ink. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11How do I factory reset the print server?
- 12Pre-Required Procedures (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18How to identify your Operating System (OS).
- 19The printer status is Offline or Paused.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21One or more of my colors are not printing (blank). What can I do?
- 22I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Does NC-2200w work with Windows Vista?
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29How do I know the current network configuration?
- 30How do I adjust the number of times my Brother machine rings before it answers?
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 42I am having issues with the paper feed. What can I do?
- 43What is Distinctive Ring and how do I program it?
- 44What is the BRAdmin Professional software used for?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Discover the MAC address of the Brother network card
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48Functions supported in the Windows 7 built-in drivers
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Which E-mail packages are compatible with ControlCenter3?