FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6One or more of my colors are not printing (blank). What can I do?
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12How do I know which side up my photo paper should be in the tray?
- 13Pre-Required Procedures (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Replace Ink
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 20Scan and save a document in PDF format (Scan to File)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I print, the pages are smudged with ink. What should I do?
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Can I use voice mail on the same line as my Brother machine?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Paper Jam
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.