FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3When I print, the pages are smudged with ink. What should I do?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Delete print jobs from the print queue.
- 8Discover the MAC address of the Brother network card
- 9Can I print from or scan to Android™ Smartphone?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Scan and save a document in PDF format (Scan to File)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15How do I know the current network configuration?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Change the printer driver settings (Windows/macOS)
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25Why can't I print when an ink cartridge is empty?
- 26What driver package format is supported by my Linux distribution?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33How do I factory reset the print server?
- 34How do I print on an envelope?
- 35I cannot print from my computer via USB.
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37How to identify your Operating System (OS).
- 38The edge of glossy paper is smudged.
- 39The printer status is Offline or Paused.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 44Can third party ink be used to refill the ink cartridges?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 47When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 48Why doesn't the machine answer when receiving a call?
- 49Can I reduce the size of a received fax on this machine?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)