FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3My FAX/MFC will not Dial. Why?
- 4Can I print from or scan to Android™ Smartphone?
- 5How can I print envelopes?
- 6I'm using Macintosh®. What are the settings in the Scanner window used for?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Change the printer driver settings (Windows/macOS)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18Open the Control Panel (For Windows)
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21How to identify your Operating System (OS).
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26What is Distinctive Ring and how do I program it?
- 27What is the BRAdmin Professional software used for?
- 28How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Functions supported in the Windows 7 built-in drivers
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33Why doesn't the machine answer when receiving a call?
- 34Can I reduce the size of a received fax on this machine?
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Is my Brother machine compatible with third party print servers?
- 37Verify if the Brother machine has a dial tone
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39What is Multi-Function Link Pro Suite?
- 40Windows 10 Support Information
- 41The printer status is Offline or Paused.
- 42Check the IP addresses of your PC and the Brother machine
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Where can I find the serial number for my unit?
- 48I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50I'm using Macintosh. What is the PreScan option used for?