FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Delete print jobs from the print queue.
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8Uninstall the drivers. (Mac OS X 10.5)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Check the IP addresses of your PC and the Brother machine
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13What is the BRAdmin Professional software used for?
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15The printer status is Offline or Paused.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 18How to identify your Operating System (OS).
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 21I cannot print from my computer via network. (For Macintosh)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33I cannot print from my computer via USB.
- 34I cannot print from my computer via network. (For Windows)
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36The keys on the control panel do not respond.
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39Functions supported in the Windows 7 built-in drivers
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 42How can I print envelopes?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44What is the Network Shared printing?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Change the printer driver settings (Windows/macOS)
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.