FAQs & Troubleshooting
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339 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8When I print, the pages are smudged with ink. What should I do?
- 9How do I load envelopes into my machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11What is Brother iPrint&Scan?
- 12How do I know which side up my photo paper should be in the tray?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Paper Jam
- 15Replace Ink
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18One or more of my colors are not printing (blank). What can I do?
- 19The printer status is Offline or Paused.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Delete numbers stored in my Brother machine's Caller ID History.
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23Can I transfer faxes to the PC when my machine has a mechanical problem?
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Forward a fax to another fax machine when my machine has a mechanical problem.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35I cannot make borderless prints.
- 36Pre-Required Procedures (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Delete print jobs from the print queue.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Scan and save a document in PDF format (Scan to File)
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43Print the Network Configuration List
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Can I use voice mail on the same line as my Brother machine?
- 47Stop my Brother machine from automatically redialing a number.
- 48The edge of glossy paper is smudged.
- 49Change the printer driver settings (Windows/macOS)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)