FAQs & Troubleshooting
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Latest |
23 Results
- 101/06/2023Delete print jobs from the print queue.
- 216/05/2023I cannot print from my computer via USB.
- 327/03/2023The printer status is Offline or Paused.
- 413/12/2022How to identify your Operating System (OS).
- 509/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 610/11/2021Open the Control Panel (For Windows)
- 716/07/2020Cannot print after a Windows 10 update (June 2020)
- 816/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 914/06/2019Windows 10 Support Information
- 1017/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 1125/03/2016What is the difference between the toner cartridge and the drum unit?
- 1225/03/2016Can I print from or scan to Android™ Smartphone?
- 1325/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 1410/02/2014I cannot print with Windows Vista 64bit.
- 1528/01/2013The keys on the control panel do not respond.
- 1616/11/2011The paper is skewed when it's printed.
- 1702/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 1802/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 1926/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 2015/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 2108/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 2215/06/2010I can receive a fax, but cannot receive a telephone call.
- 2330/03/2006When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?