FAQs & Troubleshooting
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- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4One or more of my colors are not printing (blank). What can I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I use voice mail on the same line as my Brother machine?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11How do I know which side up my photo paper should be in the tray?
- 12I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13I cannot feed the paper from the Photo Paper Tray.
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Configure a cover page for PC-FAX.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20How do I clear the message "PAPER JAM" from the display?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22What is the BRAdmin Professional software used for?
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 31Where is the USB port on the machine?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Can I still receive faxes or calls when the machine is switched off?
- 36Scan a document in Mac OS X 10.7.
- 37Improve poor print quality.
- 38Configure and use the Scan Key Tool (Linux)
- 39Protect your Brother machine against unauthorised access over the network
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Send a PC-FAX
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43How do I clear Machine Error 46?
- 44Scan and save a document in PDF format (Scan to File)
- 45I cannot scan via USB. (Mac OS X)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Can I print a report that will show all of my Speed Dial and Group numbers?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?