FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3When I print, the pages are smudged with ink. What should I do?
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colors are not printing (blank). What can I do?
- 8I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I still receive faxes or calls when the machine is switched off?
- 11Delete print jobs from the print queue.
- 12Can I use voice mail on the same line as my Brother machine?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Pre-Required Procedures (Linux)
- 15The printer status is Offline or Paused.
- 16Can I program my Brother machine to forward the faxes I receive to another location?
- 17When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 18Change the printer driver settings (Windows/macOS)
- 19How do I clear Machine Error 46?
- 20How do I print envelopes?
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28Glossy Paper does not feed correctly. What can I do?
- 29How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 30What driver package format is supported by my Linux distribution?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The edge of glossy paper is smudged.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43What is Distinctive Ring and how do I program it?
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45How do I clean the Scanner to improve the copy or fax quality?
- 46How to identify your Operating System (OS).
- 47Change the user interface of ControlCenter3
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)