FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How do I know which side up my photo paper should be in the tray?
- 4Pre-Required Procedures (Linux)
- 5Locate files scanned with ControlCenter3 (For Windows)
- 6Scan and save a document in PDF format (Scan to File)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 9Can I confirm that the FAX was sent correctly?
- 10How do I print envelopes?
- 11What driver package format is supported by my Linux distribution?
- 12Delete print jobs from the print queue.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14The edge of glossy paper is smudged.
- 15How do I load 10 x 15 Glossy paper into my machine?
- 16I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17Can I still receive faxes or calls when the machine is switched off?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19How do I replace the Ink Cartridge?
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I use voice mail on the same line as my Brother machine?
- 28One or more of my colors are not printing (blank). What can I do?
- 29Scan a document in Windows 8 and Windows 10.
- 30Windows 10 Support Information
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Change the printer driver settings (Windows/macOS)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38What is Distinctive Ring and how do I program it?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42Open the Control Panel (For Windows)
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Important points for specifying the scan area (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50The printer status is Offline or Paused.