FAQs & Troubleshooting
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304 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Load paper in the paper tray
- 5Replace Ink
- 6How do I load envelopes into my machine?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Paper Jam
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I print, the pages are smudged with ink. What should I do?
- 15The printer status is Offline or Paused.
- 16What driver package format is supported by my Linux distribution?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Is my Brother machine compatible with Windows Vista?
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21Scan and save a document in PDF format (Scan to File)
- 22One or more of my colors are not printing (blank). What can I do?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27Can third party ink be used to refill the ink cartridges?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30Which E-mail packages are compatible with ControlCenter3?
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Can I use voice mail on the same line as my Brother machine?
- 35Ink Low
- 36Change the printer driver settings (Windows/macOS)
- 37How do I know which side up my photo paper should be in the tray?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41How to identify your Operating System (OS).
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
