FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6Why doesn't the machine answer when receiving a call?
- 7Can I print from or scan to Android™ Smartphone?
- 8When I print, the pages are smudged with ink. What should I do?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Forward a fax to another fax machine when my machine has a mechanical problem.
- 12What driver package format is supported by my Linux distribution?
- 13Pre-Required Procedures (Linux)
- 14I cannot make borderless prints.
- 15How do I know which side up my photo paper should be in the tray?
- 16How do I load envelopes into my machine?
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18Change the printer driver settings (Windows/macOS)
- 19Which E-mail packages are compatible with ControlCenter3?
- 20How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 21Delete print jobs from the print queue.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Scan and save a document in PDF format (Scan to File)
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Can I use voice mail on the same line as my Brother machine?
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33How to identify your Operating System (OS).
- 34The printer status is Offline or Paused.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40Can I confirm that the FAX was sent correctly?
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42Replace Ink
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 50Print on both sides of the page. (Manual 2-sided/Duplex Printing)