FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I clear the message "PAPER JAM" from the display?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7How do I load paper?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10Can I print from or scan to Android™ Smartphone?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Change the printer driver settings (Windows/macOS)
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Delete print jobs from the print queue.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Configure a cover page for PC-FAX.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21How do I clear Machine Error 46?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27How many times will my Brother machine automatically redial a busy number?
- 28The printer status is Offline or Paused.
- 29How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Scan and save a document in PDF format (Scan to File)
- 33How to identify your Operating System (OS).
- 34The edge of glossy paper is smudged.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Verify if the Brother machine has a dial tone
- 37Can I print a report that will show all of my Speed Dial and Group numbers?
- 38When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40How do I replace the Ink Cartridge?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42The LCD displays an error code (number). What does it mean?
- 43Configure the Scan to Email Feature (Linux)
- 44Scan using XSane or GIMP (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 47Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)