FAQs & Troubleshooting
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232 Results
- 1How do I load paper?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5Can I use voice mail on the same line as my Brother machine?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Scan and save a document in PDF format (Scan to File)
- 10Pre-Required Procedures (Linux)
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 14Delete print jobs from the print queue.
- 15How do I know which side up my photo paper should be in the tray?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22How do I load 10 x 15 Glossy paper into my machine?
- 23When I print, the pages are smudged with ink. What should I do?
- 24Can I confirm that the FAX was sent correctly?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27How to identify your Operating System (OS).
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Is my Brother machine compatible with Windows Vista?
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Can I print a report that will show all of my Speed Dial and Group numbers?
- 44Change the user interface of ControlCenter3
- 45Can third party ink be used to refill the ink cartridges?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47How do I clear the message "PAPER JAM" from the display?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Uninstall the drivers (Windows)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
