FAQs & Troubleshooting
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251 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I use voice mail on the same line as my Brother machine?
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6One or more of my colors are not printing (blank). What can I do?
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I print, the pages are smudged with ink. What should I do?
- 11Replace Ink
- 12I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 13Can I confirm that the FAX was sent correctly?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Stop my Brother machine from automatically redialing a number.
- 16Change the printer driver settings (Windows/macOS)
- 17Scan and save a document in PDF format (Scan to File)
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 20Forward a fax to another fax machine when my machine has a mechanical problem.
- 21Why doesn't the machine answer when receiving a call?
- 22Configure a cover page for PC-FAX.
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27How do I know which side up my photo paper should be in the tray?
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30Is my Brother machine compatible with Windows Vista?
- 31Where is the USB port on the machine?
- 32What is Distinctive Ring and how do I program it?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Delete numbers stored in my Brother machine's Caller ID History.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I load envelopes into my machine?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45How to identify your Operating System (OS).
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.