FAQs & Troubleshooting
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245 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2How do I load paper?
- 3How do I clear the message "PAPER JAM" from the display?
- 4How do I know which side up my photo paper should be in the tray?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Delete print jobs from the print queue.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Can I print from or scan to Android™ Smartphone?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13The printer status is Offline or Paused.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17Why doesn't the machine answer when receiving a call?
- 18Pre-Required Procedures (Linux)
- 19Can I use voice mail on the same line as my Brother machine?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Open the Control Panel (For Windows)
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24I cannot print from my computer via USB.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29What is Distinctive Ring and how do I program it?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31The edge of glossy paper is smudged.
- 32How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 33Change the printer driver settings (Windows/macOS)
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36How do I clear Machine Error 46?
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41Is there a way to view how much ink is remaining?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 46I cannot scan via USB. (Mac OS X)
- 47I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 48Scan a document in Mac OS X 10.6.
- 49Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)