FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8How do I load paper?
- 9How do I know which side up my photo paper should be in the tray?
- 10Scan and save a document in PDF format (Scan to File)
- 11One or more of my colors are not printing (blank). What can I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Where is the USB port on the machine?
- 14Why can't I print when an ink cartridge is empty?
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16Pre-Required Procedures (Linux)
- 17How do I load 10 x 15 Glossy paper into my machine?
- 18Can I use voice mail on the same line as my Brother machine?
- 19How many times will my Brother machine automatically redial a busy number?
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27How do I clear Machine Error 46?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Can third party ink be used to refill the ink cartridges?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32The edge of glossy paper is smudged.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Is my Brother machine compatible with Windows Vista?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Configure a cover page for PC-FAX.
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45How do I clear the message "PAPER JAM" from the display?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48Can I use AirPrint with my Brother machine?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.