FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4Pre-Required Procedures (Linux)
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Can I use voice mail on the same line as my Brother machine?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I know which side up my photo paper should be in the tray?
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14How to identify your Operating System (OS).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Can I print from or scan to Android™ Smartphone?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Change the printer driver settings (Windows/macOS)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Is my Brother machine compatible with Windows Vista?
- 27Where is the USB port on the machine?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The edge of glossy paper is smudged.
- 30How many times will my Brother machine automatically redial a busy number?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34What is Distinctive Ring and how do I program it?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37What driver package format is supported by my Linux distribution?
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Delete print jobs from the print queue.
- 40Configure a cover page for PC-FAX.
- 41The printer status is Offline or Paused.
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46How do I replace the Ink Cartridge?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Windows 10 Support Information
- 50Can I use AirPrint with my Brother machine?