FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Can I use voice mail on the same line as my Brother machine?
- 4Can I print from or scan to Android™ Smartphone?
- 5I am having issues with the paper feed. What can I do?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I still receive faxes or calls when the machine is switched off?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14Scan and save a document in PDF format (Scan to File)
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17When I print, the pages are smudged with ink. What should I do?
- 18Can I reduce the size of a received fax on this machine?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24My FAX/MFC will not Dial. Why?
- 25I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 26What driver package format is supported by my Linux distribution?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Delete print jobs from the print queue.
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Why doesn't the machine answer when receiving a call?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32How many times will my Brother machine automatically redial a busy number?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 39One or more of my colors are not printing (blank). What can I do?
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Change the printer driver settings (Windows/macOS)
- 46The printer status is Offline or Paused.
- 47How do I clear Machine Error 46?
- 48I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50What kind of Media Adapter can I use?