FAQs & Troubleshooting
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274 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Does NC-2200w work with Windows Vista?
- 6The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Functions supported in the Windows 7 built-in drivers
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10One or more of my colors are not printing (blank). What can I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13Can I print from or scan to Android™ Smartphone?
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Change the printer driver settings (Windows/macOS)
- 19When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20Can I still receive faxes or calls when the machine is switched off?
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 23How can I improve poor print quality?
- 24What driver package format is supported by my Linux distribution?
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26Delete print jobs from the print queue.
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36What is the BRAdmin Professional software used for?
- 37Uninstall the drivers (Windows)
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Why can't I print when an ink cartridge is empty?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I cannot print from my computer via USB.
- 42Change the user interface of ControlCenter3
- 43How do I know which receive mode to select?
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45Why are my sent faxes always received with a black vertical line down the page?
- 46What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The printer status is Offline or Paused.
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.