FAQs & Troubleshooting
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212 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A5 short edge/A4/Letter paper
- 3(Video) Load A5 long edge paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8No Drum
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12What is Brother iPrint&Scan?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Jam Tray
- 15Black lines down the page
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18Jam Inside
- 19(Video) Unpack your Brother machine
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Load paper in the paper tray
- 22Change the printer driver settings (Windows/macOS)
- 23My Brother machine could not be found over the network when I installed drivers on my PC.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32(Video) Set up your Brother machine
- 33The printer status is Offline or Paused.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35Replace Drum
- 36Replace Toner
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38What is the recommended paper?
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42Can I print from or scan to Android™ Smartphone?
- 43Cartridge Error
- 44Document Jam
- 45Confirm that a FAX I sent was received correctly.
- 46What is the BRAdmin Professional software used for?
- 47Turn the Toner Save mode on or off
- 48Check the remaining ink or toner level (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Mac)